Intrusion detection · Rochester, New York
Commercial burglar alarm systems, engineered and monitored
Intrusion systems designed and installed by our Professional Engineers for your specific facility, built on UL certified equipment, and watched around the clock by our own fully redundant UL listed Central Station.
- Designed by NYS licensed Professional Engineers
- UL certified equipment throughout
- Our own fully redundant UL listed Central Station
- NYS Dept. of State licensed, No. LICENSE-NUMBER-HERE
The panel is the cheap part. The signal path is what you are buying.
Two companies will quote you what looks like the same burglar alarm. The difference is almost never the box on the wall. It is what happens between a sensor tripping and a human being deciding what to do about it. Whether the path is supervised. Whether there is a second path when the first one fails. Who is at the other end of it, and whether they work for the company that sold you the system or for a wholesale station three states away that has never heard of your building.
GSMG provides commercial burglar alarm systems and monitoring services for around the clock protection. Our Professional Engineers design and install intrusion systems specifically for your facility, and our fully redundant business security monitoring is provided through our own UL listed Central Station.
The part nobody quotes
What happens in the sixty seconds after your alarm trips
Most alarm marketing stops at the sensor. The interesting engineering starts immediately after it. Below is what those sixty seconds actually involve, and which parts are worth asking any company to explain to you before you sign anything.
Which sensor tripped, and does the system know that specifically or only that something somewhere did? Zoning is what turns an alarm into information. Motion detection, contacts, and glass break placed against how the building is genuinely laid out rather than how it looks on a plan.
A supervised system knows the difference between a quiet night and a cut cable. Tamper protection on devices and enclosures, plus backup power supervision, so that a failure reports itself instead of quietly disarming your building and telling nobody.
How the panel reaches the Central Station under ordinary conditions, and how often it checks in when nothing is happening. A path that only speaks during an alarm has no way of telling you it stopped working three weeks ago.
What happens when the primary is gone. Cut lines and internet outages are not exotic events. A redundant path is the difference between a monitored building and a building that used to be monitored.
Our fully redundant monitoring is provided through our own UL listed Central Station. The people receiving your signal work for the same firm that designed the system, and they can see the same records rather than a line item on a wholesale account.
Your escalation procedure, agreed in advance. Who gets called, in what order, what gets dispatched, and what the station does when nobody answers the phone at two in the morning. Written before the night it is needed.
What we handle
From the zone plan to the phone call
Engineered design and installation
Our Professional Engineers design and install intrusion systems specifically for your facility, from the zone plan outward, rather than fitting your building to a package.
UL certified equipment
The industry's best commercial UL burglary systems, with motion detection, tamper protection, and backup power supervision as design requirements rather than upsells.
UL listed Central Station monitoring
Fully redundant business security monitoring through our own station, staffed around the clock, by people who work for the company that designed your system.
Remote management
Our software allows complete remote management of your system. Arm, disarm, adjust schedules, add and remove users, and see what the system has been doing without standing at the keypad.
Integration with access and video
Our experts integrate the intrusion system with existing access control and surveillance cameras, so a trip at a back door arrives with the badge history and the clip already attached.
Takeovers and upgrades
Changing who supports and monitors an existing commercial system rarely means replacing it. We assess what is installed, keep what is worth keeping, and move the monitoring.
How a project runs
Five phases, and the zone plan does most of the work
A system with the right devices in a badly conceived zone plan produces alarms nobody can act on. Getting the zones right is cheap at the survey and expensive afterward.
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01
Survey and zone plan
Every opening, every space, and how the building is used across the day and the week. Who is in it at six in the morning, who is in it at midnight, and which areas need to arm independently of each other.
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02
Design and equipment selection
Device types and placement chosen against the conditions they will actually face, on UL certified equipment, with supervision and backup power designed in rather than added when somebody asks.
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03
Installation and path commissioning
Devices, panel, and both communication paths installed and then proven. The backup path gets tested by taking the primary away, which is the only test that means anything.
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04
Escalation procedure and training
Who the station calls, in what order, and what they are authorized to dispatch. Your people trained on the system, including the part where somebody arrives early and disarms it without incident.
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05
Monitoring and service
Signals land at our Central Station, and there is one number to call when a device fails, a schedule changes, or somebody needs adding to the call list.
Switching without ripping it out
Taking over an existing burglar alarm
Most calls we get about intrusion are not from buildings without a system. They are from buildings with one they no longer trust. A monitoring contract that auto renewed at a number nobody remembers agreeing to. A company that has been acquired twice since the install. A panel nobody has opened in six years, and a call list with two people on it who left in 2021.
Changing who supports and monitors a commercial system usually does not require replacing it. We assess what is actually installed and still communicating, tell you honestly what is worth keeping, and move the monitoring to our own UL listed Central Station.
- Assessment of the panel, the devices, and what still reports
- An honest split between what to keep and what to replace
- Monitoring cut over to our UL listed Central Station
- Zoning and escalation procedures rebuilt properly
- Path supervision verified rather than assumed
- Your existing contract read before anything gets signed
The cost nobody quotes
False alarms are a design problem, not bad luck
A commercial system that cries wolf costs money in fines, costs goodwill with the officers who keep responding to nothing, and eventually costs you the thing you bought it for, because everybody starts assuming the alarm is wrong. Most repeat false alarms trace back to three or four decisions made quickly during installation.
Many municipalities charge for repeat false alarm responses, and some require an alarm permit. The specifics vary by jurisdiction, so check what applies where your building actually sits. What an engineer can control is how often it happens at all.
Motion detectors aimed at heat sources, at a dock door that moves in the wind, or at the one HVAC diffuser that kicks in at three in the morning. Most nuisance trips are a placement decision somebody made in a hurry.
Delays set to how long it genuinely takes your first person in to reach the keypad, including the mornings they arrive carrying something in both hands.
Areas armed independently, so the cleaning crew, the night shift, and the office do not all have to agree on one schedule that suits none of them and gets defeated by whoever is inconvenienced most.
Camera integration lets somebody look before anybody rolls, which turns a maybe into a yes or a no. That is worth more to your relationship with local police than any amount of apologizing.
Around Rochester and Western New York
Buildings we protect
Multiple shifts, several entrances, and areas that need to arm while the rest of the plant is still running. Partitioning matters more here than anywhere else.
Long perimeters, dock doors that spend the day open, and high value inventory that moves. Zoning has to survive a racking layout that changes without warning.
The same design repeated across locations, one monitoring account, and consistent reporting, so an area manager is not learning a different system at every store.
Shared entrances with tenant suites that each need their own boundary and their own schedule, without the landlord ending up administering eight separate systems.
Contractors' yards, fleet parking, and outdoor storage, where the target is expensive, portable, and sitting behind a fence that a determined person crosses in fifteen seconds.
Rooms inside an otherwise ordinary building that need their own detection, their own zone, and their own escalation, separate from whatever the rest of the floor is doing.
Why GSMG
We answer our own signals
Engineers design the system
All of our engineers are New York State licensed Professional Engineers. A zone plan that comes out of a walkthrough and a conversation about how the building is used looks nothing like one that comes off a price sheet.
Our own Central Station, fully redundant
Monitoring is not quietly subcontracted to a wholesale station elsewhere. The people who receive your alarm work for us, and redundancy is a design property of the station rather than a marketing word.
UL certified throughout
We use the industry's best commercial UL burglary systems and monitoring services. Tamper protection and backup power supervision are how a commercial system is supposed to be built, not optional extras.
One team across every system
We also design and install access control, video surveillance, and fire alarm. An intrusion event arrives with the badge history and the footage attached instead of as three separate mysteries.
Common questions
Before you call
What does monitored actually mean?
That the panel reports to a staffed station rather than only sounding a siren and hoping somebody nearby cares. The questions worth asking any provider are which station receives it, whether they own it, whether the communication path is supervised so a failure is noticed, and whether there is a second path when the first one goes. Plenty of systems sold as monitored are monitored by a wholesale operation the selling company has never visited.
What is a UL listed Central Station and why does it matter?
UL listing means the station has been examined against a published standard covering how it is built, staffed, powered, and operated, and that it is re examined rather than certified once and forgotten. It matters because a monitoring station is the one part of your system you will never see. Our monitoring is provided through our own fully redundant UL listed Central Station, which also means the people answering understand the system, because their colleagues designed it.
Can you take over a system another company installed?
Usually, and it rarely requires replacing the panel. We assess what is installed and what still communicates, give you an honest split between what is worth keeping and what is past it, rebuild the zoning and escalation properly, and move monitoring to our station. We will also read your existing monitoring contract first, because auto renewal terms in this industry are not always what people remember agreeing to.
What happens during a power or internet outage?
This is exactly what backup power supervision and a redundant communication path exist for. The panel runs on its battery, that battery is supervised so a failing one reports itself before it matters, and the second communication path carries signals when the primary is unavailable. Any of that being absent is worth knowing about now rather than on the night of the storm.
Do we need an alarm permit, and are there false alarm fines?
It depends on the municipality. Many jurisdictions require a permit for a monitored alarm and charge for repeat false alarm responses, and the thresholds and amounts vary considerably from one town to the next. Check what applies at your specific address rather than assuming the answer from a neighbouring one. We will tell you what we know about your jurisdiction, and more usefully, design the system so the question comes up rarely.
Can the alarm work with our cameras and access control?
Yes, and it is worth doing. Our experts integrate the intrusion system with existing access control and surveillance cameras. A trip on a back door at two in the morning is a data point. That same trip with the badge history and the camera clip beside it is an answer, and it lets somebody verify before anybody gets dispatched.
How fast is the response?
Two different clocks get confused here. The first is how quickly the signal reaches the Central Station, which on a properly supervised system is a matter of seconds. The second is how quickly somebody physically arrives, which depends on your escalation procedure and on local police response, and which no alarm company controls. Anyone quoting a guaranteed arrival time is quoting something they cannot deliver. What we commit to is the part we own: a redundant path, a staffed station, and a procedure agreed with you before it is needed.
Ask us who answers your alarm
It is a fair question to put to whoever monitors your building today, and the answer tends to be revealing. If you would rather it was us, a walkthrough is the first step and it costs nothing.